Customer Quality Specialist

Job description

• Is the representative and main interface to the Customer for quality escalated issues, in the Plants where the respective product is being produced. Is introduction to the project starting in G50 and follows the project status over serial life time.
• Responsible to make the Risk Assessment: impact levels to customer, plant, BU and Corporate
• Responsible to initiate the Q-RAM based on assessed risk level
• Has access to all customer related documents, including:  product drawings and specifications, customer manual, the existing commercial contract, warranty specifications
• In case of serial life changes, is responsible to plan the quality activities, mainly PPAP and Control Plan and ensure customer communication
• Is responsible to train the employees in serial life on the customer specific requirements
• The following responsibilities apply in tandem with QMPP which acts as support function
• Customer specific general Quality Requirements (lead): Evaluate and implement customer specific quality requirements
• Customer Performance Rating / Score Card: Analyze score card and act
• Warranty Management (beyond Complaint Handling: field Observation and Cost Management) 
• Analyze customer warranty trend data;
• Monitor warranty costs;
• Warranty payment approval;
• Corrective Actions for design and process engineering issues;
• Drive lessons learned into new product design and process engineering;
• No Trouble Found (NTF) reduction activities
• Complaint Management + Corrective Actions as referenced in CAP0105078-F01:
• Support and coordinate cross-plant issues;
• Maintain lessons learned

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